Data protection & privacy policy

1. Introduction
The purpose of this policy is to explain how Shout Websites Ltd. trading as Shoutdesign.com collects, protects, and uses personal data. Shout Websites Ltd. is committed to ensuring that any personal data supplied by its Clients or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Shout Websites Ltd. Collect?
Shout Websites Ltd. needs certain personal data to enable it to provide its products and services to its Clients and end users. The personal data collected will generally include: company name, company size and sector, individual contact names (first and last name) and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Shout Websites Ltd. will also collect logs of verification checks made. Access to personal data that is generated over the Network utilised by Shout Websites Ltd. services include IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Shout Websites Ltd.may also collect financial information about Shout Design Clients and end users from third parties to enable Shout Websites Ltd. to assess its risks in granting credit terms and contact information about organisations Shout Websites Ltd. considers may be interested in Shout Websites Ltd. products and services. Although access and technical logs are collected they are only stored for a limited period.

3. How Does Shout Websites Ltd. Obtain Personal Data
Shout Design obtains personal data in a number of ways including from orders placed by Clients and end users (whether by telephone, fax or email or by application form); from enquiries made by existing Clients and potential Clients, (including information gathered at marketing events and via the Shoutdesign.com website); from third party list brokers; from resellers who pass on personal data to Shout Websites Ltd. about end users; and directly from the Network utilised by Shout Design services.

4. How Does Shout Websites Ltd. Use The Personal Data It Holds?
4.1 Providing and Improving the Shout Websites Ltd. Service
Most of Shout Websites Ltd. use of personal data is necessary to enable it to provide a service to its Clients and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general Client enquiries. For example, during the order process Shout Websites Ltd. shall verify and/or cross validate the email address and postal address you provide us with upon registration, upon purchase of WHOIS Privacy and making any updates once a year and at any other time Shout Websites Ltd. deems necessary. These verification logs will be stored for as long as is deemed necessary by ICANN.

In addition, Shout Websites Ltd. may also use personal data to improve on the level and type of service Shout Websites Ltd. offers to its Clients. As part of this interest in improving the service provided, Shout Websites Ltd. may process personal data for the purposes of sales analysis and Client usage statistics.

4.2 Direct Marketing
Shout Websites Ltd. may from time to time inform its Clients, end users and potential Clients about Shout Websites Ltd. and Shout Websites Ltd. affiliate products and services and other information Shout Websites Ltd. feels may be of interest.

Clients and other recipients of information from Shout Websites Ltd. may indicate at the time they first place an order with Shout Websites Ltd. whether or not they wish to receive such information or at any later time by simply contacting Shout Websites Ltd., as indicated in paragraph 9 below.

4.3 Third Party Marketing
Shout Websites Ltd., like many other companies, use re-marketing features whereby third party vendors (including Google) display Shout Websites Ltd. adverts on sites on the internet and use cookies – to serve adverts – based on a user’s prior visits to the Shoutdesign.com website to assist Shout Websites Ltd. in collecting information on who visits the Shoutdesign.com site.

Shout Websites Ltd. will use first party cookies (such as Google Analytics cookie) and third party cookies (such as Double click cookie) together to report on how Shout Websites Ltd. use ad impressions, other uses of ad services and interactions with ad impressions and ad services for visits related to the Shout Design site, in addition to data or third party audience data in relation to age, gender and interests.

Clients may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively Clients may opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Clients also have the option to opt out of Google’s use of Doubleclick’s by visting the Google Doubleclick opt out page.

5. Does Shout Websites Ltd. Transfer Personal Data Overseas?
As Shout Websites Ltd. is part of a global organisation with local operating companies in a number of countries worldwide, to fulfil its Client service obligations it is necessary for Shout Websites Ltd. to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to Shout Websites Ltd. affiliates based in the United States. Prior to making any such transfer Shout Websites Ltd. will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.

6. To Whom Does Shout Websites Ltd. Disclose Personal Data?
Shout Design will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, Shout Websites Ltd. does not disclose personal data to unaffiliated third parties except where Client consent has been obtained, where Shout Websites Ltd. is under an obligation by law to disclose personal data or where Shout Websites Ltd. has contracted with third parties to assist in providing services to Shout Websites Ltd. Clients such as for delivery, installation and systems support services.

7. How Does Shout Websites Ltd. Protect the Personal Data it Holds?
Shout Websites Ltd. takes Client confidentiality and security very seriously. Shout Websites Ltd. has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Shout Websites Ltd. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

Shout Websites Ltd. will not use any of the Clients sensitive information about the site or app whilst collecting data for the purpose of re-marketing. Sensitive data includes:

interest or participation in adult activities (including alcohol, gambling, adult dating, pornography, etc.)
sexual behaviour or orientation
racial or ethnic information
political affiliation
trade union membership or affiliation
religion or religious belief
negative financial status or situation
health or medical information
status as a child under 13
the commission or alleged commission of any crime
Shout Websites Ltd. will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Shout Design Acceptable Use Policy.

8. Clients’ Rights
8.1
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Shout Websites Ltd. specific rights to access and rectify personal data held about them. These include the right to:

8.1.1
obtain from Shout Websites Ltd., for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

8.1.2
request the deletion or rectification of personal data which is inaccurate; and inaccurate; and

8.1.3
as explained in paragraph 4.2 above to object to any unsolicited information sent by Shout Websites Ltd. regarding promotions or new products and services.

8.2
“Personal data” is information about an individual that could, alone or together with other information personally identify that individual. Information such as full name, address, email address and telephone number are examples of Personal data. Dynamic I.P addresses and control panel logs will not be classed as personal data.

9. Contact Details
If any individual wishes to contact Shout Websites Ltd. regarding the personal data held about them or has any other question about Shout Websites Ltd.’ data privacy procedures, they should direct an email to support@shoutdesign.com or send a letter to the direction of “Shout Websites Ltd. Client Services Department” at the Newton Abbot Shout Design office.

10. Policy Updates
As part of Shout Websites Ltd.’s commitment to compliance with data privacy requirements, and to reflect changes in Shout Websites Ltd. operating procedures, Shout Websites Ltd. may update the terms of this policy from time to time.

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